Help centre

How MyFlightDue works

How to check a flight, file a claim, follow it and get paid, written for passengers. Start with Getting started if this is your first claim.

What we claim, who can claim, how much and what it costs

The quick check on the home page and how to read its result

The eight steps of the claim form and what to prepare

Describe what happened and let the assistant fill the form

The tracking page, the progress bar and the statuses

Creating an account, your claims, signatures per passenger, emails

What to send us, when, and how to write to the team

The partner portal, referred claims and commissions